Shipping & Returns

 

 

For overseas customer
We welcome international orders. Shipments are made via Hong Kong Post. Shipping fees are to be paid by recipient / customer.
For the estimated shipping charges, please click on the link below:
http://www.hongkongpost.hk/en/postage_calculator/index.html

 

 

 

 

 

Note

• Shipping costs are not included in the prices of the items listed on our website.
All transactions will be settled in HK dollars or RMB.
   The actual RMB exchange rate depends on shampoo.hk site at the relevant time
   and is subject to change without prior notice.

   Reference prices in other currencies are for reference only.
If purchase is made with Paypal or credit card, a handling fee of 5% on the gross
  settlement amount (Including postage) will be levied.
• Paypal offers a payment channel for transferring money on email basis.
   Anyone can have a Paypal account, and is able to transfer money via email by
   credit card or directly from bank account.
• All payment methods require customers to pay first before delivery, no Cash On
   Delivery is allowed for all oversea customers
.
• If stocks are damaged, transformed, broken, rotten, lost or any condition changes due to
   long distance delivery which is out of our control, the responsibility does not belong 
   to Shampoo.hk and we do not bear any legal responsibilities.
   The buyers have to undertake the risk of mail lost or damage during delivery process, otherwise, please DO NOT choose mail delivery.
• Delivery times may vary, particularly during Christmas, Chinese New Year, Easter
  and holiday periods.
• Delivering our products to some countries may subject to import tax or duty, we
  are not responsible for any import tax arising from online purchase from
  shampoo.hk online shop.
• Customers should be aware of tax rules of your country before ordering online or
   should make enquiries to the local authority or Custom about the details of
   import tax.
• Customer need to provide full mailing address to avoid delay of delivery or extra
   charges incurred. Shampoo.hk reserves the right to charge back customers who
   do not provide full complete mailing address and in turn causing delayed delivery
   and extra charges.
• If customers do not provide correct accurate mailing address on purchase and the
  delivery is delayed or lost, Shampoo.hk will also charge customer all the charges
  incurred without any legal responsibilities and boundaries.
• Customers will not be refunded for any whatsoever delivery failure reasons 
   of incomplete or wrong address provided by customers. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


[Delivery time table] [Delivery] [Return and Warranty]

 

For Hong Kong Customer
Shopping at Shampoo.hk does not require a credit card or pay in advance. 
In order to protect the buyer, products could be checked once deliver and termination of the transaction does not have to pay any charge if the quality was not satisfied.
Please Note:
Since most of the customer requests to hand over after work, in order to save the business expenditure, from March 1, 2009, delivery service will only provide after 16:00 everyday. Please accept our apologizes for any inconvenience caused.
For those customer who prefer the hand over before 16:00, please approach to our retail shop, Thank you!
Press here to see our shops location

 

 

 

 

 

 

 

 

 

Delivery time table for different area is as follow.

Monday Mong Kok to Tsim Sha Tsui and Hong Kong Station.
Island Line: Kennedy Town to Chai Wan.
South Island Line: Admiratly to South Horizons.
Tuesday

Kwun Tong Line: Whampoa to Tiu Keng Leng.
Tseung Kwan O Line: LOHAS PARK, Tseung Kwan O to Po Lam.

Wednesday Mong Kok to Tsim Sha Tsui and Hong Kong Station.
Island Line: Kennedy Town to Chai Wan.
South Island Line: Admiratly to South Horizons.
Tsuen Wan Line: Tsim Sha Tsui to Tsuen Wan.
Thursday

Kwun Tong Line: Whampoa to Tiu Keng Leng.
Tseung Kwan O Line: LOHAS PARK, Tseung Kwan O to Po Lam.
Ma On Shan Line: Wu Kai Sa to Tai Wai.
East Rail Line: Hung Hom to Sheung Shui.

Firday Mong Kok to Tsim Sha Tsui and Hong Kong Station.
Island Line: Kennedy Town to Chai Wan.
South Island Line: Admiratly to South Horizons.
Saturday Tsuen Wan Line: Tsim Sha Tsui to Tsuen Wan.
West Rail Line: East Tsim Sha Tsui to Tuen Mun.
Tung Chung Line: Kowloon to Tung Chung.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Delivery
  1. Self Pick Up at Store
    • Please call us in advance to ensure that the goods you want to purchase are
       sufficient and available.  

    • Mong Kok shop: Unit C, 1/F, Kos House 577 Nathan Road,
      Mong Kok
    (Yau Ma Tei MTR station Exit A1)

      Tel: 2384 4377
      Opening Hours: 13:00-20:00
      Sunday off, public holiday open as usual.

    • Shau Kei Wan shop: Shop 8A, G/F, Eastway Towers, 59-99
      Shau Kei Wan Main Street, Shau Kei Wan
      Tel: 2153 0628

      Opening Hours: 12:00-20:30(Monday to Sunday)

    • Sheung Wan shop: Shop A, G/F, Hillier Building, 273-277
      Queen's Road Central, Sheung Wan
      Tel: 3705 9192
      Opening Hours: 12:00-20:30(Monday to Sunday)


  2. FREE delivery to all MTR station/ KCR station/ West Rail/ Ma On Shan Rail
    • Require purchases HKD$50 or above.
    • To avoid any delays, you MUST leave your mobile contact number to
      communicate.
    No delivery service will be provided if no mobile contact number left.
    • Please double check to confirm the contact number you inputted is correct.
    • Please pay attention, to avoid any disturbance during your working or
      studying time, we will contact our customer in the evening to confirm your
      order and hand over arrangement.
    We do not provide same day delivery service.
     
    Our order cutoff time is set at 4:30pm, if you desire to hand over on next
      day, you must submit your order BEFORE 4:30pm, we will make delivery
      arrangement at the same day evening.
      Orders submitted AFTER 4:30pm, on Sundays or public holidays, we will
      make delivery arrangement on the following business day.
    • Delivery service is not available on Sundays, Public holidays, and when
      Typhoon No. 8 Signal or Black Rain Storm signal is hoisted.
    • Whatever any situation, you can cancel your order by email or telephone
      anytime even you made a pick up arrangement with our staff. Unless, you
      paid and hand over already. 

  3. Free door-to-door delivery
    Require purchases HKD$1000 or above.
    • Kindly noted that delivery service is not available in Outlying island.
    • Destination must can be reached by public transportation(exclude taxi).
    • Customer must provide a correct and complete address for delivery to
      avoid any delay. 

  4. By Post
    • No minimum charge for mail delivery.
    • Shipping fee is the responsibility of the recipient, shipping fees varies
      depending on the weight of the products ordered.
    • All payments shall be made through ATM machine, Bank in, Paypal or 
      Credit Card payment.
    • Our Bank account:
      Hang Seng Bank 385-813 084-883
      Bank of China 012-878-1-074304-8
      Name of account holder: Shampoo hk
    • When products values higher than HKD$250, you must use the registered
      mail for delivery, the registered mail fee is HKD$60.
    • We will make the shipping arrangement at the next day upon receipt of
      your payment, and customer can be receive the shipment within 3 working
      days generally.
    • Customer need to provide full mailing address to avoid delay of delivery or
      extra charges incurred. 
    • Shampoo.hk reserves the right to charge back customers who do not provide
      full complete mailing address and in turn causing delayed delivery and extra
      charges.
    • When the postman deliver the parcel with no response or cannot put into
      your mail box, you will receive a notice card and the parcel will temporary
      keep in the post office. Please pay attention to your mail box and please
      bring the notice and pick your shipment from the designated post office.
    We are unable to provide the tracking number, unless for registered mail.
      The buyer has to accept payment in advanced and undertake the lost or
      damage in mail delivery, otherwise, please DO 
    NOT choose mail for delivery.

  5. By Courier
    • No minimum charge for courier delivery.
    • Shipping fee is the responsibility of the recipient, shipping fees varies
      depending on the weight of the products ordered and delivery address.
    • All payments shall be made through ATM machine, Bank in, Paypal or 
      Credit Card payment.
    • Our Bank account:
      Hang Seng Bank 385-813 084-883
      Bank of China 012-878-1-074304-8
      Name of account holder: Shampoo hk

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Return and Electronic products Warranty
• No handling fee will be charged to all returns made within our returns policy.
• We will accept any defective items for refund or exchange within 7 days of receipt.
  Please inform us via e-mail.
• No returns will be honored after 7 days of delivery.
• An original receipt shall be presented.
• A handling fee of HKD$15 will be charged for the non - defective returned items.
• No returned will be accepted for any opened or used items which is non-defective.
• We provide 90 days warranty for all electronic items.
• The warranty is void if the failure of the product has resulted from unauthorized
  maintenance or repair.
• This limited warranty is void if failure of the product has resulted from accident,
  abuse, misapplication, modification, improper calibration by the customer.
• We reserve the right to make the final decision in any dispute raised.

 

 

 

 

 

 

 

 

 

 

 

 

 

Shampoo.hk reserve the right to make changes to the policy at
any time without prior notice or liability.